Like most other password managers, Norton Password Manager relies on AES 256-bit encryption to protect the information in user vaults. This encryption method is an industry standard and widely used by many different kinds of software, so you can be confident that your data is safe on Norton’s servers.
When you sign up for Norton Password Manager, you’ll be asked to create a master password. This password secures your entire vault, so it’s critical to use something that’s complex and difficult to guess.
Meanwhile, even Norton doesn’t have access to your master password, so you could get locked out of your vault if you forget the password and don’t have another way to log in. The best way to avoid this situation is to enable biometric authentication on your mobile device so that you can log in even if you don’t have the master password.
2FA is another critical security feature from Norton Password Manager. After enabling 2FA, you need to approve new login attempts using one of three methods: your phone number, a USB security key, or a mobile authenticator app. This second layer of security ensures that unauthorized users won’t be able to access your vault, even if they somehow compromise your master password.
In contrast to many other password managers, Norton Password Manager is only available through a mobile app and browser extension. There’s no desktop app and no web access, so you have to use the extension to access your vault on a computer.
Furthermore, the Norton Password Manager extension is currently available on a total of just three browsers: Chrome, Firefox, and Microsoft Edge. Notably, there’s no support for other popular browsers, such as Safari, Opera, and Internet Explorer. Since you have to download the extension before logging into your vault, Norton Password Manager is somewhat inconvenient to use on new devices, particularly devices that are shared with other users.
|Windows PC||Yes (extension only)|
|MacOS||Yes (extension only)|
|Linux||Yes (extension only)|
To get started with Norton Password Manager, you first need a Norton account. Your Norton account covers the password manager as well as Norton’s other services, so you won’t need to create an account if you’re already using another Norton application.
Your Norton account password is separate from the password that protects your vault, and you should make sure to use two different passwords to completely protect your account. Once you create a vault password, you’ll be ready to either enter new passwords or import your existing passwords from another source.
Norton Password Manager supports imports from many different third-party platforms. According to the Norton website, direct imports are supported from the following sources:
Norton Password Manager imports data through generic comma-separated values (CSV) files. Even if your passwords are stored somewhere that isn’t on this list, you shouldn’t have any trouble importing them into Norton. Look for instructions from your current password manager for more information about exporting passwords into the CSV format.
After signing up and importing your passwords, you’ll be able to start managing entries through the mobile app or browser extension. Regardless of the platform you’re using, you’ll find that Norton Password Manager has a relatively simple and streamlined design that’s easy for new users to pick up.
The browser extension starts with a list of categories, such as logins, wallet, and addresses at the top of the screen. Below that, you can view entries in a particular category or search for a specific entry by keyword. Click the plus sign to create new entries or click the gear icon next to an existing entry to make changes.
Unfortunately, Norton Password Manager falls short of the competition when it comes to sharing passwords with other users. While many other password managers make password sharing easy, Norton Password Manager doesn’t offer a built-in sharing tool. You have to work out another method on your own, so Norton isn’t a great choice for users who regularly share online accounts.
While Norton offers a relatively thorough support center, many of the resources are designed for other services rather than the password manager in particular. There’s surprisingly limited information about the password manager itself, so you might find that you still need help after checking the support center.
If you’re having trouble with the application, you also have the option to post your question in the community forum. While a few posts were left without a reply, most questions generate at least one or two responses. The forum is mostly used by active users as well as Norton team members, so this is an easy way to get in touch with people who have lots of experience with Norton Password Manager.
Finally, one-on-one customer support is available through either phone or live chat. Both chat and phone support are offered 24/7, and you can access these services even if you aren’t a paying customer. Direct support is even available to users without a Norton account.
Unlike most other major password managers, Norton Password Manager is entirely free to use. You can pay for other Norton products like a VPN, identity theft protection, or small business protection, and these services are also bundled together in the 360 subscriptions. However, the password manager is the same regardless of whether you choose to pay for anything else.
|Functionality||How It Works|
|Setting Up the Vault||You can import your existing passwords into Norton from almost any third-party service through a generic CSV file.|
|Logging Into Accounts||Norton Password Manager can enter your login credentials automatically. Autofill is available in the browser extensions as well as both mobile apps.|
|Creating Passwords||Norton offers a web-based password generator with several different customization options.|
|Changing Passwords||Norton Password Manager doesn’t come with a password change tool, so you have to change your password the normal way through the corresponding website or app.|
|Sharing Logins||Norton Password Manager doesn’t offer any kind of password-sharing tool.|
|Recovering Account||If you forget your master password, you can still recover your Norton Password Manager account via biometric authentication through the mobile app.|
|Advanced Security Features||Supports 2FA via phone number, security key, and mobile authenticator apps|
Norton Password Manager has generated lots of positive reviews, particularly among mobile users. The Norton Password Manager mobile app has an average score of 4.5 out of 5 on Android and 4.4 out of 5 on iOS, with a combined sample of nearly 70,000 unique users.
Based on the reviews we’ve seen, Norton users are happy with the platform’s functionality, especially considering that it comes at no charge. They also appreciate the convenient access to a password generator, which makes it easy to create secure, unique passwords for each of their accounts.
The most common complaint is that the service is more reliable on desktop compared to the mobile app, with mobile users more likely to experience technical problems and other unexpected issues. For example, many reviewers have had trouble getting the mobile app to consistently autofill login credentials for certain websites and apps.
Norton Password Manager is a free service that can generate, store, and sync passwords across all of your devices. It’s available as a mobile app for iOS and Android as well as a browser extension for Chrome, Firefox, and Microsoft Edge.