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LastPass: A Quick Overview

Bottom line: LastPass’ user interface (UI) and competitive pricing scheme are its leading features, though there is reason to pause. Customer service is primarily self-serve exploration of FAQs, and LastPass has been the target of several data breaches over the years.

Who should choose LastPass? Both personal and professional users can have their password security needs met by LastPass.

LastPass’s Editor Rating

Overall: (4.4)

After testing the features, I’ve awarded it 4.4/5 stars. Its price-to-feature ratio and innovative UI may coax you to still give LastPass a chance. But its rating was dragged down by hard-to-access user support and a history of data breaches.

Plans and pricing: (4.5)

Platform compatibility: (5.0)

User experience (UX): (5.0)

Form filling: (4.5)

Security: (3.0)

Two-factor authentication (2FA): (4.75)

See how we rate password managers.

There are plenty of options when looking for the best password manager for your personal and business needs. LastPass is used by millions of people worldwide, but that doesn’t mean it best suits your needs.

Read on to learn about the pros, cons, features, and pricing of LastPass, as well as get answers to frequently asked questions.

LastPass standout features
  • Live chat
  • Phone
  • Email
  • Social media
  • Community forum
  • Help center
Best for
  • Individuals and families, with scalable options for small and large


  • 30-day free trial for premium and family plans, with 10% if you complete in-extension “achievements”
  • 14-day free trial for business plans

What Are the Pros and Cons of LastPass?

LastPass makes its mark on the password management industry with its ease of use, variety of affordable plans, and innovative reward system.

It competes with other providers for individual users, but it’s also rich with features that will be attractive to businesses up to enterprise level. There are some drawbacks, though. Here are the details of its pros and cons:


  • Plan variety: LastPass has a variety of plans catering to individuals, families, and businesses, with one of the best free versions available.
  • Free 14 to 30-day trial for all plans: No matter which plan you’re interested in, you have 14 days to test all of LastPass’s features, with 30-day trials for premium and family plans.
  • Easy UI that rewards exploring its features: LastPass awards new users a 10% discount for exploring everything it offers.


  • The company has experienced data breaches: There have been many reported data breaches, the last in November of 2022. While passwords remain secure, the company has been tight-lipped about what user information may have leaked.
  • Support is lacking: While LastPass claims to have higher levels of support for paying users, my testing of the premium version left me wondering where, exactly, was that customer support.

Who Should Choose LastPass?

  1. Step 1.Individuals: There’s no better deal than free. If you only have a single primary device, LastPass is a great option. Multi-device premium plans start at only $3 per month.
  2. Step 2.Families: The family plan is great for up to six family members with cross-platform support.
  3. Step 3.Businesses, from start-ups to enterprise level: The price and features are perfect for small businesses needing an effective, affordable group security choice, but these options can also scale up to include businesses employing thousands.

LastPass Plans and Pricing


LastPass offers free, premium, family, team, and business plans that can scale up to enterprise level. Per month, the personal premium plan starts at $3, and the family plan is $4, both with a yearly subscription.

Team plans work for up to 50 members at $4 per user per month with a yearly subscription, and business plans start at $6 per user monthly. LastPass easily ranks among one of the better cheap password managers on the market.

LastPass freeLastPass premiumFamily planTeam planBusiness plan
Price$0$3 per month, billed annually$4 per month for up to 6 users, billed annually$4 per user per month, billed annually$6 per user per month, billed annually
Best forSingle device usersSingle user across multiple devicesFamilies of 2+Small businesses of 50 users or lessEnterprise level businesses
Free trialN/A30-day30-day14-day14-day
Platform compatibilityChromeOS, Firefox, Opera, Safari, Edge, iOS, Android, Windows PC, MacOS, LinuxChromeOS, Firefox, Opera, Safari, Edge, iOS, Android, Windows PC, MacOS, LinuxChromeOS, Firefox, Opera, Safari, Edge, iOS, Android, Windows PC, MacOS, LinuxChromeOS, Firefox, Opera, Safari, Edge, iOS, Android, Windows PC, MacOS, LinuxChromeOS, Firefox, Opera, Safari, Edge, iOS, Android, Windows PC, MacOS, Linux
Autofill capabilityYesYesYesYesYes
Guest accountsNoNoNoNoNo
Number of passwordsUnlimitedUnlimitedUnlimitedUnlimitedUnlimited
Available StorageNone1 GB1 GB1 GB per user1 GB per user
Password sharingYesYesYesYesYes
Account recoveryYesYesYesYesYes
Support types
  • Online FAQ
  • Community support
  • Online Support Ticket Manager
  • Online FAQ
  • Community support
  • Email support
  • Online Support Ticket Manager
  • Online FAQ
  • Community support
  • Email support
  • Online Support Ticket Manager
  • Online FAQ
  • Community support
  • Email support
  • Online Support Ticket Manager
  • Online FAQ
  • Community support
  • Email support
  • Online Support Ticket Manager
EncryptionAES 256-bitAES 256-bitAES 256-bitAES 256-bitAES 256-bit
Reporting capabilitiesNoNoNoYes; customization also availableYes; customization also available
Single sign-on (SSO)NoNoNoNoYes

LastPass Platform Compatibility


The latest version of LastPass is compatible with:

  1. Step 1.iOS
  2. Step 2.Android
  3. Step 3.Windows PC
  4. Step 4.MacOS
  5. Step 5.Linux
  6. Step 6.ChromeOS
  7. Step 7.Firefox
  8. Step 8.Opera
  9. Step 9.Safari
  10. Step 10.Edge

While LastPass is available on most platforms you’d expect, it was oddly difficult to discern platform compatibility. Its website gives only basic information. There was no actual list of compatible platforms or browsers — just a lineup of pictures and icons to infer compatibility.


While I like keeping things simple, it doesn’t build confidence for it to be the only page, with no way of learning more about the service’s features and credentials before you trust them with your most sensitive information.

LastPass UX


LastPass’ browser extension is simple, understandable, and generally easy to navigate, with an interesting mechanic that rewards you for exploring its features.

The LastPass extension has five main sections in the left toolbar to help manage your saved information: Passwords, Notes, Addresses, Payment Cards, and Bank Accounts.

  • “Passwords” manages your saved accounts
  • “Addresses” populates data sets for automatic form filling
  • “Payment Cards” saves your credit and debit card information
  • “Bank Accounts” adds direct banking information such as account and routing numbers
  • “Notes” is something of a catch-all for keeping information secure that doesn’t fit into these pre-established categories

Adding and editing information was easy across the board.

The thing I found most interesting about the UX was the reward mechanism implemented for exploring the UI. It will give you a 10% discount for completing “achievements,” mostly geared toward teaching how to use the features of this service.

I love this concept and hope to see it crop up more often for services like this.

LastPass Form Filling


Form filling works as intended, with a big, friendly reminder in text fields that might warrant it.

Using the data you’ve filled in via the “Addresses,” “Payment Cards,” and “Bank Accounts” sections, LastPass alerts you with an unobtrusive red box to let you know it detects a form. Upon clicking the form, you can choose whose information to choose.


While this feature works fine, it isn’t apparent how to distinguish between data sets until you’ve set up a few, particularly if you have multiple addresses under the same name.

The system seems to assume each address will be for a different person. But if you’re adding many addresses, this could make the form-filling drop-down menu significantly more difficult to use.

LastPass Security


LastPass is good at analyzing potential security risks, but recent data breaches may give you pause.

I found the actual front-facing Security Dashboard built into the browser extension to be thorough and a breeze to use, with features not commonly seen for these kinds of services, such as dark web monitoring.

Other features, such as identifying weak or compromised passwords, worked well, with helpful suggestions on strengthening your security.


As to how LastPass safeguards your data, it uses AES-256 bit encryption with PBKDF2 SHA-256 and salted hashes to ensure complete security in the cloud. You’ll create a password manager account with an email address and a strong master password to locally generate a unique encryption key.

Your master password, and the keys used to encrypt and decrypt data, are never sent to LastPass’ servers and are never accessible by LastPass.

Despite this, it is worth noting that LastPass experienced a security breach on November 30, 2022. While the company assures users’ passwords were not leaked, it admits the attacker gained access to certain elements of customers’ information, though the specifics are unclear.

LastPass Multi-Factor Authentication (MFA)


MFA is limited in scope but available for those who want an extra layer of security.

LastPass allows you to enable MFA when accessing your dashboard. There are many free options to use an authenticator, with more options (including YubiKey and fingerprint sensors) available to those who pay for the premium service.


This adds a welcome layer of security and a level of control over that security method. Yet it’s a little disappointing this feature is only available to unlock your LastPass account itself, without an option to add MFA to specific website logins you might want to keep more secure.

Recent Improvements to LastPass

  1. Step 1.Updated browser extension UI
  2. Step 2.Support for macOS 11 (Big Sur) and macOS 12 (Monterey)
  3. Step 3.Support for adding MFA to incoming Remote Desktop Protocol (RDP) connection requests.
  4. Step 4.Support for YubiKey

Compare LastPass Alternatives

LastPass is a strong contender for password management, but competitors, including Dashlane, Keeper, RoboForm, and NordPass, could be a better fit. We looked closely at each password manager, spent time using the services, and researched each for hours.

Our research provides objective information about each company so you can find the one that will be best for you.

See how LastPass compares to other top-tier password managers that the PasswordManager.com team recommends:

Password managerDetailsBasic plan features

Overall rating: 4.4/5

Starting price: Free

Platform compatibility: ChromeOS, Firefox, Opera, Safari, Edge, iOS, Android, Windows PC, MacOS, Linux

Security: AES 256-bit encryption, 2FA

  • Unlimited passwords
  • 30-day premium trial
  • Passwordless log-in
  • Autofill
  • Password generator

Overall rating: 4.8/5

Read our full 1Password review.

Consider 1Password if: You’re seeking unlimited password management at a fair price.

Starting price: $2.99 per month

Platform compatibility: Android, iOS, Linux, Mac, Web (Brave, Chrome, Edge, Firefox, Safari), Windows

Security: AES 256-bit encryption, 2FA

  • Unlimited passwords
  • Password sharing with all plans
  • 2FA with all plans

Overall rating: 4.75/5

Read our full Dashlane review.

Consider Dashlane if: You’re only interested in a personal plan.

Starting price: Free

Platform compatibility: Android, iOS, Mac, Web (Chrome, Edge, Firefox, Safari), Windows

Security: AES 256-bit encryption, 2FA

  • Unlimited passwords and devices
  • SSO integration for Business plan
  • 2FA with all plans

Overall rating: 4.6/5

Read our full Keeper review.

Consider Keeper if: You want to enjoy the feature of secure biometric logins.

Starting price: $3.75 per user

Platform compatibility: Windows, MacOS, Linux, Android, iPhone, and iPad. Browser extensions for Safari, Opera, Internet Explorer, Firefox, Edge, Chrome

Security: AES 256-bit encryption, PBKDF2

  • Unlimited passwords
  • User-friendly interface with secure biometric logins
  • Secure password saving and sharing with zero-knowledge security

Overall rating: 4.5/5

Read our full Roboform review.

Consider RoboForm If: You want to sync your passwords through multiple platforms and won’t mind its compatibility with fewer platforms than 1Password.

Starting price: $24 per year

Platform compatibility: Windows, Mac, iOS, and Android support for their respective major browsers, including Microsoft Edge

Security: AES 256-bit encryption, 2FA

  • One-click logins
  • Capture passwords while you browse
  • Anytime, anywhere access
  • Supported on multiple platforms
  • Keep your passwords in sync

Overall rating: 4.3/5

Read our full NordPass review.

Consider NordPass if: You don’t want different packages for your family and business.

Starting price: $2.49 per month

Platform compatibility: Windows, macOS, Linux, Android, iOS, and popular browsers, such as Google Chrome, Firefox, Edge, Brave, Opera, and Safari

Security: XChaCha20 encryption algorithm and a zero-knowledge policy

  • Secure data sharing solution
  • Safe sharing of login details
  • Real-time breach monitoring
  • Data breach scanner

Frequently Asked Questions About LastPass

  • What are the cons to LastPass?

    LastPass doesn’t offer robust customer service. You are generally expected to first sort your problems out through its FAQ and community support options, with direct company contact coming in third.

    While the website claims email support service, that email isn’t easy to find — even within the help tab of the browser extension.

  • Can LastPass be trusted?

    It is good to pause when hearing of recent data breaches at the company. However, the nature of its zero-knowledge system means all the data stored in your LastPass account is encrypted and can only be unlocked with a master password not even LastPass knows.

  • Is it worth paying for LastPass?

    LastPass is certainly one of the more feature-rich services at this price point — if it ticks the right boxes for you, it could be worth the purchase.

  • Is LastPass better than 1Password?

    In many ways, 1Password offers a more compelling service. But LastPass has one advantage: a free version you can use for as long as you like before deciding if it’s a service you want to pay for.

  • Where does LastPass store my passwords?

    Passwords are stored in servers run by LastPass, but are encrypted until unlocked by a master password only ever stored locally on your device.

  • What Is LastPass the Company?

    Founded in 2008, LastPass is used by more than 30 million users and 85,000 businesses worldwide. LastPass was purchased by LogMeIn Inc (Now GoTo) in 2015.

    But in December of 2021, its parent company announced LastPass would be established as an independent company again due to its rapid growth and user adoption rates.

How I Rated LastPass

Our rating process involves a thorough and detailed study of the various features offered viz-a-viz the competition. I looked at the multiple facets and features provided by LastPass compared to other significant industry players by direct testing to ensure an accurate rating.

I’ve also applied my personal experience using LastPass to provide a user’s perspective.

While I did a comprehensive overview, I gave more weight to specific parameters that were paramount. These include ease of use, security, customer support, security breach reports, scalability, and, last but not least, the price.

LastPass scored well in some areas (primarily price and ease of use), but had significant losses in other areas, particularly when it comes to security breaches.

But at a starting price of $3 a month for a premium plan, and more robust features when compared to other services at this price point, this may still end up being the password manager for you.

About The Password Manager, Gunnar Kallstrom:

Gunnar Kallstrom, The Password Manager, is a Cyber Team Lead for a DOD contracting company in Huntsville, AL, and has also worked as a CND Cyber Analyst. An author and content creator for a cybersecurity academy, Gunnar spent nearly 15 years in the Army as a musician before entering the cybersecurity field.

He holds a bachelor’s degree in music from Thomas Edison State University and a master’s in organizational development and leadership from the University of the Incarnate Word.

Kallstrom has completed several CompTIA courses, including Secruity+, Network+, A+ Core 1, and A+ Core 2. He earned a CompTIA Security+ Certification. Additionally, he has completed the Cyber Warrior Academy program with more than 800 hours of hands-on, intensive, and lab-driven technical training in cybersecurity methods and procedures.

Passionate about all things cyber, Kallstrom was a speaker on a panel at the 2022 InfoSec World conference, giving a talk entitled “Hacking into a Cyber Career – True Stories.” Kallstrom is also a mentor to entry-level cybersecurity candidates seeking to break into the field. When he’s not working, he still enjoys playing guitar and fishing (not phishing).