ManageEngine ADSelfService Plus Review 2025: Expert Rated 3.8/5

ManageEngine ADSelfService Plus works on most browsers and operating systems. While it has a mobile deployment feature for both Android and iOS, I don’t consider this part of the platform compatibility because the feature only lets you reset passwords and unlock accounts from your phone. There are no password management services applied when browsing on your phone.

It’s also recommended that you have at least 8GB of RAM and 100GB of disk space to run ManageEngine ADSelfService Plus, although 16GB of RAM and 200GB of disk space are recommended. It’s best to have a 3 GHz processor.

The Admin dashboard on ManageEngine ADSelfService Plus includes four tabs: Dashboard, Reports, Configuration, Admin, and Support. Under Dashboard, you get a nice overview of the people on your platform. It highlights the password expiration data, a feature ManageEngine ADSelfService Plus emphasizes in its marketing.

Under Reports, you can see any locked-out people and get individual user reports, or audit or enrollment ones.

• User reports include a report of locked-out people, as well as those with soon-to-expire and already-expired passwords.
• Audit reports include items like a reset password audit report, unlock account audit report, self-update audit report, and blocked users audit report.
• Enrollment reports show the status of enrolled and unenrolled people as well as a report of security questions and push registered devices, among others.

The configuration and admin dashboards let you quickly activate or deactivate features like allowing people to self-service their passwords and unlock their accounts with self-authentication info. You can also enable customers to change their passwords by supplying their old password. Under Admin you’ll find CAPTCHA and Help access options. And support is where you can find contact information and FAQ forums.

Form filling is pretty standard for password managers and almost every one I’ve tested has provided this service. ManageEngine ADSelfService Plus does not live up to the rest. While it does attempt to prepopulate login fields for you, it is glitchy at best. I had it repeatedly input incorrect information or offer strange suggestions when typing in a field.

If form filling is a must for your business, I’d consider a different password manager.

While I could go on and on about ManageEngine ADSelfService Plus’s suite of MFA options — sort of like a kid in a candy store — the rest of its security is really up to speculation. I couldn’t find any indication of the type of encryption the software uses, although it assures users that it is “some of the most secure and are considered logically unbreakable.”

That said, I also haven’t found any reports of security breaches beyond a ticket from the company itself after it identified and rectified a vulnerability when administrators enabled custom scripts for password syncing.

The vast majority of security breaches occur at endpoints, according to ManageEngine ADSelfService Plus, which is why it encourages admins to prevent such intrusions with endpoint MFA.

It offers a plethora of MFA options from standard ones like SMS and email to biometrics — including face and fingerprint. There are also authentication apps like Google or Microsoft Authenticator, and VPN and OWA logins.

The provider partners with top VPN providers, such as Cisco AnyConnect, Puls, and Fortinet. It also provides an offline MFA for Windows users that keeps even remote worker machines safe.

To top it off, ManageEngine ADSelfService Plus keeps admins on top of security with password expiration warnings and reports so neither admins nor users will get lax about forgetting to reset passwords regularly.

This is by far the most impressive 2FA offering I’ve seen on any password manager.