I. Pros and Cons of Duo Mobile

ProsCons
30-day free trial, free indefinitely for up to 10 usersNo password management tools
Supports passwordless authenticationNo volume discounts for teams with fewer than 500 employees

II. Key Features of Duo Mobile

Security and Encryption

Duo mobile

2FA can be inconvenient since you have to go through an extra step to log into your accounts but with Duo Mobile, they take the pain out of 2FA while still properly securing your digital presence.

So, Duo Mobile makes your digital presence far more secure if you aren’t currently using a 2FA service. Once you enable 2FA, you’ll be able to block unauthorized access attempts — even if the hacker has already compromised your password.

Duo Push is the most commonly used 2FA method among Duo users. After enabling Duo Push, you’ll receive a notification every time you try to log into an account. Hit the checkmark to authorize the login or the X to deny it. It’s a good idea to change your password whenever you get an unexpected authorization request.

If you’d rather avoid push notifications, you can also set up Duo Mobile using security keys or biometrics. Devices like the YubiKey make it simple to configure this kind of 2FA, even when using a device that doesn’t have any form of built-in biometric identification.

Duo Mobile’s Device Trust tool is another vital security feature. Device Trust allows admins to identify vulnerable devices, set compliant access policies, and enforce access control on both managed and unmanaged devices. This is particularly important for teams that want to keep sensitive information from being accessed by the wrong people.

Duo Mobile App Compatibility

As the name implies, you can only download Duo Mobile on mobile devices — either iOS or Android. Of course, you can use Duo Mobile to approve access attempts on any other device, so app compatibility shouldn’t be an issue.

Duo Mobile Password Manager App Compatibility
ChromeNo
FirefoxNo
OperaNo
SafariNo
EdgeNo
Internet ExplorerNo
iOSYes
AndroidYes
Windows PCNo
MacOSNo
LinuxNo
OtherNo

Ease of Setup and Use

To get started with Duo Mobile, go to the account creation page. Duo Mobile asks you for some basic information including your name, email address, phone number, and the name and size of your organization. From there, check your inbox for a confirmation email, which you can use to finish the signup process.

At this point, you can set a password and finalize your account. Duo Mobile shows you a QR code on the device you used to verify. Simply install the Duo Mobile app on your iOS or Android device and scan the QR code to tie that device to your new Duo Mobile account.

Once you’ve set up your Duo Mobile account, the next step is enabling 2FA on the other accounts you’d like to protect. This process varies from one platform to another, but it should only take a few seconds to tie new accounts to Duo Mobile.

Overall, Duo Mobile does a great job of making it easy for users to implement 2FA and take greater control over their online security.

Password Sharing

Duo Mobile isn’t a password manager, so it doesn’t provide any kind of support for password sharing. You need to use a dedicated password manager to securely share your passwords. Check out our list of the best password managers of 2022 for more information.

Customer Support

Duo provides customer support through email, chat, and phone calls, but this feature is only available to paying subscribers. If you’re a free user, you can still check the self-service support section for setup guides, troubleshooting tips, and other information.

One-on-one service is offered from 9 a.m. until 5 p.m. According to their website, those times are in both Eastern and Pacific times, but it isn’t clear whether availability is tied to your location. You can access 24/7/365 support for “critical security issues.”

Users that need more support can add Duo Care to their subscription for an extra charge. Unfortunately, there’s no explicit pricing for Duo Care, so you have to talk to its sales team to learn more. If you pay for Premium support, you’ll be able to get 24/7/365 help for all issues regardless of their severity.

Duo Mobile Plans and Pricing

Duo mobile pricing

Duo offers a free tier for smaller teams, but this plan only supports a maximum of 10 users. However, new users can start with a 30-day free trial of a premium plan before deciding whether to commit to a subscription.

Groups of more than 10 can upgrade to the base Duo MFA plan, which runs $3 per user, per month, with no limit on users. Along with unlimited users, paid subscribers also get some extra features including passwordless authentication, a device dashboard, and group-based policies.

The Duo Access plan introduces more reporting and access policies. Duo evaluates device security health automatically, and you can perform some more advanced tasks like blocking Tor or setting up location-based policies. However, Duo Access is also twice the price of the standard Duo MFA subscription at $6 per month.Duo Beyond runs $9 per user, per month. With a Beyond subscription, you’ll be able to access even more features such as secure access to hosted applications and easy identification of corporate and bring-your-own (BYO) devices.

Finally, Duo also offers dedicated solutions for federal and public sector teams, plus enterprise options for organizations with 500 or more employees. Duo’s public-sector solutions come with FedRAMP authentication, ensuring that you won’t have any issues with federal standards.

III. Key Duo Mobile User Features

FunctionalityHow It Works
Setting Up the VaultDuo Mobile doesn’t offer a vault for passwords. However, you can quickly connect Duo Mobile to other apps to require 2FA for future login attempts.
Logging Into AccountsAfter setting up Duo Mobile, you’ll be able to authorize login attempts using one of several supported methods including push notifications, biometric authentication, physical security keys, and tokens and passcodes.
Creating PasswordsDuo Mobile doesn’t provide a password generator, so you need to use another service to create strong passwords.
Changing PasswordsDuo Mobile users still have to change their passwords by going through the normal process in the corresponding website or application.
Sharing LoginsDuo Mobile doesn’t support sharing passwords or any other kind of information.
Recovering AccountDuo Instant Restore supports account recovery for third-party apps as long as you have backed up your accounts in Duo Mobile.
Advanced Security FeaturesAccess policies, device health monitoring, secure sign-on, remote access, and more.

IV. What Customers Are Saying

Duo Mobile has mixed to negative reviews on both iOS and Android, which may make some users hesitant to rely on it for 2FA. The average score of Duo Mobile reviews is just 2.0 out of 5 among iOS users and 3.2 out of 5 among Android users.

Moving their Duo account to a new device is a common hang-up for Duo Mobile users. If you no longer have access to the original device, it could be difficult to get Duo operational on a new one. It’s a good idea to set Duo up before getting rid of the old device, but this isn’t always practical — for example, you might trade your old phone in when you buy a new one.

V. Duo Mobile Frequently Asked Questions (FAQs)

Is Duo Mobile a Password Manager?

Duo Mobile isn’t a password manager but rather a 2FA service. Its main purpose is to secure your digital accounts by requiring authorization for new login attempts. However, some Duo Mobile subscriptions also come with other cybersecurity features such as remote access, passwordless login, and SSO.