I. Pros and Cons of Zoho Vault

Creating strong, unique passwords is one of the most important things you can do to keep your digital accounts safe. Unfortunately, many consumers are still leaving themselves vulnerable either by using weak passwords or using the same password multiple times. A Google/Harris survey found that 65% of Americans use the same password for more than one account.

ProsCons
Supports many different two-factor authentication (2FA) methodsNo desktop app
15-day free trial with no credit card requiredExtension only available for five web browsers

II. Key Features of Zoho Vault

zoho vault 1

Security and Encryption

A password manager is only useful if it can keep your information safe. Zoho Vault secures data in transit with AES 256-bit encryption, which is an industry standard used by many other password managers. Zoho also mandates transport layer security (TLS) 1.2/1.3 encryption for all incoming connections.

2FA is another fundamental security feature for Zoho Vault and other online accounts. After you enable 2FA, Zoho Vault requires that you approve new login attempts even after entering the password. This extra step prevents someone from using your password to gain unauthorized access.

Zoho Vault supports several different 2FA methods: short message service (SMS), voice call, time-based one-time passwords, YubiKey, and mobile authenticator apps, such as Google Authenticator. Zoho also provides its own authentication service called Zoho OneAuth.

Zoho Vault App Compatibility

zoho vault app compatibility

Zoho Vault doesn’t offer a desktop app, but you can still access your passwords on virtually any device.

If you’re using a smartphone or tablet, you can download the Zoho Vault mobile app for either iOS or Android. The browser extension is available for five of the most popular browsers: Chrome, Firefox, Safari, Vivaldi, and Brave.

Aside from the extension and mobile app, Zoho Vault also provides a command line interface for users who are more comfortable working with command line clients. This is available for macOS, Windows, and Linux.

With respect to app compatibility, Zoho Vault’s main issue is its lack of a robust web vault. While you can access your passwords through the Zoho website, you won’t be able to autofill passwords without the browser extension. This is particularly inconvenient for users who find themselves regularly on shared or public devices.

Similarly, you may have trouble with Zoho Vault if you use a browser that isn’t currently supported by the extension. Microsoft Edge users, for example, are out of luck when it comes to autofilling passwords on desktop.

Zoho Vault App Compatibility
ChromeYes
FirefoxYes
OperaNo (web vault only)
SafariYes
EdgeNo (web vault only)
Internet ExplorerNo (web vault only)
iOSYes
AndroidYes
Windows PCYes (command line interface)
MacOSYes (command line interface)
LinuxYes (command line interface)
OtherVivaldi and Brave

Ease of Setup and Use

You can sign up for a 15-day free trial on the Zoho Vault website. Zoho doesn’t require a payment method for the trial — all you need to enter is an email address and password. If you’d rather avoid creating another online account, you can also register for Zoho by connecting to a Google, LinkedIn, or Microsoft account.

To set up your vault, you’ll also need to come up with a master password. The account password controls your entire Zoho account, including other apps, while the master password only protects the information in Zoho Vault. You should use something different for each of these two passwords to keep your data as secure as possible.

Keep in mind that Zoho Vault doesn’t store or have access to your master password. Before you sign up, the website asks you to acknowledge that there’s no way to recover a lost master password.

Master passwords need to be strong and unique, but you also need to be able to remember them since you can’t store them in the password manager.

Some users find passphrases easier to remember than conventional passwords. For example, the passphrase “ringing-mountain-youthful-partition” is extremely difficult to crack, but it only requires you to remember four words instead of a long string of characters. Check out our guide to creating strong passwords for more information.

The Zoho Vault client comes with an intuitive, yet somewhat basic design. The left-hand side separates the client into five categories: Dashboard, Passwords, Folders, Audit, and Settings. Creating custom folders makes it easy to organize passwords according to your needs.

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Password Sharing

Like most other top password managers, Zoho Vault also facilitates convenient and secure password sharing. This form of password sharing is much safer than sending passwords or any other sensitive information through a more vulnerable channel, such as SMS or email.

To share a password, go to the “Passwords” tab and click the “More” drop-down menu. You can give the recipient four different kinds of permissions: Auto-Login Only, View, Modify, and Manage.

With Auto-Login Only, the recipient can autofill the password, but they won’t see it in plain text. However, it’s important to note that technically savvy users may be able to circumvent this block to access the password text.

Naturally, the View option allows the recipient to see the password, but nothing more. Modify confers editing permissions, but only Manage enables them to perform other actions such as deleting the password or sharing it with other users.

These options are only available when sharing with other people who use Zoho Vault, but you can also share passwords with nonusers. After you enter the recipient’s email address, Zoho Vault sends them an email with a link to the password text. As a second layer of security, you have to send the recipient the encryption key protecting the password. These links automatically expire after 30 minutes.

Customer Support

The Zoho Vault Knowledge Base contains more than 100 guides and frequently asked questions (FAQs), making it a good place to start if you encounter any issues. Support is also offered via email, phone, and online web forms, with 24/5 phone service available in the United States, United Kingdom, India, and Australia.

While support is available to free users, you’ll be eligible for priority tech support if you’re a paying subscriber. However, the Zoho Vault website doesn’t clarify the precise difference between regular and priority support.

Zoho Vault Plans and Pricing

zoho vault app pricing

After the 15-day free trial, you can still access a limited version of Zoho Vault at no charge. While free users can store unlimited passwords and notes, they can’t share passwords with other users or take advantage of Zoho’s integrations with G Suite and Office 365.

The Standard plan runs 90 cents per user per month billed annually. It introduces both of those features as well as some additional tools like admin controls, cloud backups, and priority technical support.

If you have a group of five or more users, you can upgrade to Professional for $4.50 per user per month billed annually. Professional subscribers can create user groups, share folders, view activity reports, change passwords automatically, and more. Bigger teams can also contact Zoho directly for a volume discount.

At $7.20 per month billed annually, the Enterprise tier supports large businesses with tools like help desk integration, custom branding, password access workflows, and single sign-on (SSO). Like Professional, Enterprise comes with a five-user minimum.

III. Key Zoho Vault User Features

FunctionalityHow It Works
Setting Up the VaultZoho Vault supports password imports from both comma-separated values (CSV) and Extensible Markup Language (XML) files. You can also import directly from certain sources including web browsers and other password managers.
Logging Into AccountsZoho Vault supports autofill, but only through mobile apps and browser extensions. You need to use a supported browser to install the extension and autofill your login credentials on desktop.
Creating PasswordsYou can generate secure passwords quickly on the Zoho Vault website. Passwords can be customized by length as well as character type.
Changing PasswordsZoho Vault offers a built-in automatic password changer, but this feature is only available to Professional and Enterprise subscribers.
Sharing LoginsYou can securely share passwords with both Zoho Vault users and nonusers.
Recovering AccountZoho Vault doesn’t have access to your master password, so there’s no way to recover your vault if you lose or forget the master password.
Advanced Security FeaturesZoho Vault supports various 2FA methods, including SMS, authenticator apps, and time-based one-time passwords.

IV. What Customers Are Saying

Zoho Vault’s reviews aren’t quite as positive as we’ve seen from the leading password managers of 2022, but most users are still happy with Zoho Vault’s functionality. Reviewers seem particularly satisfied with its core set of features, such as password sharing, 2FA, and cross-device syncing. They also like that Zoho Vault’s Standard subscription is less than $1 per month when paid annually.

The most common complaints about Zoho Vault involve its interface, issues with autofill reliability, and the need to install the browser extension. Some users were frustrated by the total lack of account recovery — while this is intended to keep accounts secure, many reliable password managers offer at least some recovery mechanisms.

V. Zoho Vault FAQs

Is Zoho Vault Free?

Zoho Vault offers a free option, but you need to pay if you want to access all of its features.

Has Zoho Vault Ever Been Hacked?

While Zoho Vault itself hasn’t been hacked, it’s worth noting that a major 2021 hack was made possible due to vulnerabilities in Zoho’s ManageEngine service.