By: Alex McOmiePassword manager reviewer
Editor: Owen DubielIT security and VPN expert
Like most other password managers, Trend Micro most likely uses AES 256-bit encryption to protect user data. They don’t state this explicitly on their website, but AES 256-bit is noted as the standard for other Trend Micro applications
Trend Micro offers additional security through available two-factor authentication (2FA). With 2FA, you can restrict login attempts by requiring approval — typically through a notification on your mobile device. Trend Micro supports two-factor authentication via SMS, email, and mobile authenticator apps.
The Trend Micro password manager is available through the website, so you don’t need to download any apps to access your passwords. This makes it easy to use your account even when you’re on a shared device.
Desktop apps are available for Windows 8.1, 10, and 11. The Trend Micro website states that the macOS app supports versions 10.12 to 10.14. That’s a little unusual, since the latest version of macOS Is actually 12.3. However, we didn’t have any trouble getting the Trend Micro password manager to run on a fully updated device.
With respect to browser extensions, the Trend Micro password manager seems to be limited to Chrome, Firefox, Safari, and Internet Explorer. Again, the website is a little confusing about compatibility. One page explains how to “Get Password Manager in Microsoft Edge,” but the link simply redirects to the Chrome extension. Another page states that the Edge browser isn’t supported, so the Trend Micro password manager doesn’t appear to be a good option for Edge users.
Finally, the Trend Micro password manager is available for both iOS and Android. We noticed that the Android app has a solid review average of 4.5 out of 5 across more than 5,000 ratings. On the other hand, the iOS version has received a perfect 5 out of 5, but that only includes two different ratings. There’s no reason to think the iOS app is any less effective, but it’s strange that it has barely received any reviews in roughly one year since the initial release.
While some password managers have a unified account password and master password, Trend Micro asks users to create two separate passwords. Remember to avoid using the same password for both your account password and the master password.
The Trend Micro interface is divided into three main tabs: passwords, form filling, and secure notes. The form filling module enables you to set up autofill by entering your name, birthday, contact information, mailing address, and credit card.
The secure notes tab is a good way to save any other information. Surprisingly, even though free users are limited to a total of five passwords, this restriction doesn’t appear to apply to secure notes.
Overall, the interface is decent enough, but it doesn’t offer much in terms of visual design. The simple, bare-bones look partly stems from the fact that Trend Micro password manager is missing some of the deeper functions and customization options that we’ve seen from other password managers.
One of the main downsides of the Trend Micro password manager compared to other password managers is that this application doesn’t offer any support for password sharing. If you want to share one of your passwords, you’ll need to either tell it to the intended recipient or send it through another channel such as encrypted email or SMS. Users who are planning to share their passwords should therefore look for an alternative provider.
If you have any trouble using the Trend Micro password manager, your first move should be to check the Help Center for more information. The Help Center covers most of the basic questions and concerns users are likely to encounter while using Trend Micro. You can learn how to set up the application, how to troubleshoot common technical issues, and more.
The Help Center is a solid resource, but you may find that you still need more assistance to resolve the problem. Trend Micro offers several different types of one-on-one customer support: phone, live chat, email, and Facebook Messenger are all available. There’s also a dedicated support forum that seems to at least generate some consistent activity.
Standard phone support is available on weekdays from 5 AM until 5 PM PST. That said, Trend Micro provides a separate “premium support” service that comes with full 24-7 coverage through an 877 number.
Premium support is available through the Maximum Security PLUS Premium Service bundle for $69.95 per year. Along with 24/7 support, this also includes one virus and spyware removal service and one PC security health check service. At $79.95 per year, the Ultimate Service bundle comes with all the same tools plus extra services like home network support and help upgrading to Windows 11.
Even if you don’t want to spend any money, you can still access the Trend Micro password manager on all your devices. The catch with the free version is that you can only save a total of five passwords. This makes it more like a free trial than a viable option on its own.
Alternatively, you can pay for a one-year or two-year subscription. One-year plans cost $14.95, while two-year plans cost $24.95. That works out to just $1.25 per month for the one-year option and $1.04 per month for two years, which makes Trend Micro one of the most affordable password managers available in 2023. While there’s no option to pay monthly, you can get a full refund within 30 days of starting a new subscription.
Trend Micro supports PayPal and Google Pay as well as credit and debit cards. Your subscription will renew automatically at the end of the term, so don’t forget to cancel if you’re no longer using the service.
| Functionality | How It Works |
|---|---|
| Setting up the vault | Imports only supported through web browsers, and only on Windows devices |
| Logging into accounts | Supports autofill on |
| Creating passwords | Customizable password generator with settings for length and character types (no passphrases) |
| Changing passwords | No password change tool, all passwords must be changed manually |
| Sharing logins | No support for password sharing |
| Recovering account | Reset your password via email |
| Advanced security features | No two-factor authentication |
Customer feedback for the Trend Micro platform varies widely depending on the specific app in question. As stated earlier, the mobile app has a very strong average review score of 4.5 out of 5 on the Google Play Store, calculated based on more than 5,000 unique reviews.
As with any mobile app, Trend Micro has still received some negative reviews on Android. However, the vast majority of users are happy with its features including password generation, cross-device syncing, customer support, and biometric authentication. We also found that they appreciate the application’s ease of use.
It’s hard to make any judgments based on the reviews posted on the Apple App Store. Just two users have left ratings for the platform. While they both gave it a perfect score of 5 out of 5, they didn’t leave anything more than the score itself. The iOS app should match the Android version in terms of functionality, but it’s hard to account for the vast disparity in total reviews.
There’s a similar lack of reviews for the desktop platform, but the feedback we were able to find is generally positive. Business clients are especially satisfied with Trend Micro’s full suite of cybersecurity tools, which includes antivirus software, identity theft protection, ad blocking, parental management, and a secure VPN.
Trend Micro offers a password manager as well as many other cybersecurity solutions such as antivirus software, a secure VPN, and identity theft protection. You can use their password manager by itself or along with any of Trend Micro’s other services.
The Trend Micro Password Manager costs $14.95 for one year ($1.25 per month) or $24.95 for two years ($1.04 per month).
Trend Micro Password Manager can generate strong passwords, store them in the cloud, and keep them synced across all of your devices.
Accounts are secured by a master password, but you can also set up touch ID in order to sign in using biometric identification.
Trend Micro Password Manager officially supports the following platforms:
However, we used Trend Micro on macOS 12.3.1 and didn’t encounter any issues with the application.
